FILED - 16 May 2025, China, Peking: A "Tiangong" robot holds an orange in its hands. Similar to movies, TV series, and TV ads where a beautiful girl is used to persuade consumers to buy something they don't need or want, a new study has revealed that the use of artificial intelligence-based robots with attractive features in customer service can influence users' decisions. Photo: Johannes Neudecker/dpa
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